Terms and Conditions
Credit card orders can only be shipped to the billing address registered with the credit card.
If the item needs to be shipped elsewhere please contact us and we will provide further instructions. Please note: no order will be shipped to an address that cannot be verified. If an address cannot be verified the order will be held until the customer can be contacted and the address can be verified
Your Credit card statement will read KM Online
(1) Satisfaction guaranteed: If you are not happy with your purchase, return it within 30 days for a prompt refund or exchange. No refunds will be made after 30 days. Items must be in new condition, in original packing and box. The Item must be in resalable condition. Blank firing guns and cannons must not have been used (fired it), if you used (fired it) it you own it and cannot return it. Shipping charges are non refundable. If you would like to return something, please contact us by phone, not email, for instruction and return address. If you want to cancel an order please call us. Claims for receipt of defective merchandise must be reported within 5 days of receipt of goods. At no time will we accept a return of used merchandise. No returns will be accepted without prior authorization.No returns or exchanges on cowboy hats (unless damaged). Please make sure you order the correct size, we cannot make exchanges on cowboy hats.
Replica Guns, blank guns and all other items have a 30-day Factory warranty against defects in material and workmanship. Please note that magazines, cases, and other separate components are not covered under warranty.We will not accept returns on guns with the orange plug removed or if the gun was tamper with! Please note that the finish might very slightly then the photos. The warranty is not valid if damage is due to user�s abuse, misuse, and alteration, dismantle or modification of the gun or magazine, including but not limited to use of improper Blanks MM and size. Additionally, any physical damage, water, dust and/or incorrect lubricates which damage the product will also void the warranty. Grips on blank guns change all the time by the manufacturer and we cannot be responsible for the changes.
(2) Visa, Master card, Discover and American Express credit cards are accepted. Credit card statement may read KM Online. Personal Checks take 7 - 10 days to clear. If you return something and you want a cash refund or charges put back on your credit card, there may be a 20% restocking fee. Any "refused" shipment will be subject to a 25% restocking fee. There will be a $25.00 fee for any returned checks. Shipping charges are nonrefundable.
(3) Damages: If damage occurs during shipping, please call us immediately so that we can file a damage claim with U.P.S. Credit will not be issued unless you notify us within 3 (three) days of receiving the shipment. Please note that you will need to save the box and packing materials for U.P.S. to inspect. U.P.S. insurance is void otherwise. We will not be responsible for damaged merchandise not in its original packaging.
(4) Shipping: Most Orders Ship within 24 Hours. Some order may take 2 - 3 Business Days. Orders may ship from more than one warehouse.
Items that are marked Free shipping is for the continental USA only!
If you would like your order shipped over night or 2nd day, Please contact us for a quotation. Ammo can only be shipped by ground. If you order has ammo in it, we will change the order to ground shipping.
For shipping rates to Hawaii, Alaska and Puerto Rico contact us for a quotation. Canadian orders: We usually ship with the UPS or FedEx , Contact us for a quotation.
If you order is confiscated by your customs agency, Replica Guns Direct is not responsible for the loss, nor will we reimburse you for the cost of the impounded products or their shipping cost.
In the unlikely event that something is out of stock, we will contact and give you a choice of a refund or you can wait until it come back in stock.
No sales allowed to minors. Local or regional laws restrict certain items sold by Replica Guns Direct. Buyer assumes all responsibility for conformance with said laws in regards to purchase or ownership. The tools and collectibles sold by Replica Guns Direct can cause serious injury or death, even under normal use. Replica Guns Direct cannot be responsible for any damages or injuries arising from purchase or use of our products. Products are intended for display purposes only. Replica Guns Direct hereby disclaims any and all implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. We are a responsible company; we ask that you use our products responsibly.
We cannot ship blank firing guns to addresses in New York City.
We are unable to ship airguns (bb guns or pellet guns) into San Francisco CA, Chicago IL, Morton Grove IL, Buffalo NY, Philadelphia PA, New Jersey, Washington DC, Bronx NY, Brooklyn NY, Long Island City NY, Manhattan NY, Queens NY, New York City NY, and Staten Island NY. Persons in New Jersey need a permit for any air gun, and we can only ship to a willing FFL gun dealer for pickup. Michigan residents- .177 cal air rifles and smooth bore (bb only) air pistols are allowed. All other airguns are restricted and we cannot ship them to your area.
WE WANT YOUR BUSINESS AND WE WILL MAKE EVERY REASONABLE EFFORT IN ORDER TO ACHIEVE THIS.
MERCHANDISE MUST BE RETURNED IN ALL THE ORIGINAL PACKAGING.
MERCHANDISE THAT IS RETURNED FOR MANUFACTURES DEFECTS THAT HAS BEEN FOUND TO BE DAMAGED BY MISUSE OR MISHANDLING WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE AND THE PURCHASER WILL BE RESPONSIBLE FOR RETURN SHIPPING.
SHIPPING CHARGES ARE NOT REFUNDABLE. IF free shipping items are returned, the actual cost of shipping the item to you will be deducted from the refund.
Retail customers warrant that shipments are made in compliance with state and local law. Customers assume full reasonability that they are in compliance of their state laws. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.
It's up to YOU to know the laws in your state, county and city and to fully comply with them.